Leader in optoelectronic devices!
FAQ
SHIPPING AND PAYMENT INFORMATION
Browse the product, select the specifications and quantity, click "Add to Cart" or "Buy Now", follow the prompts on the page to fill in the delivery information and complete the payment.
We support multiple payment methods, including credit cards, debit cards, PayPal, etc.
Local warehouse shipment mode: Usually use local logistics to ship, such as the United States usually use UPS, FedEx, USPS, DHL and Amazon Logistics and so on.
Cross-border shipment mode: Usually use international express (UPS/DHL/FedEx/EMS, etc.), postal parcels (China Postal Parcel, Dutch Postal Parcel, etc.).
Bulk cross-border shipments: Usually by international express (UPS/DHL/FedEx, etc.), air, sea, trucking and so on.
Yes, all products enjoy a 90-day no-reason return and exchange service, free replacement service within 1 year, free repair service within 3 years, and lifetime limited warranty service.
Each product page has detailed descriptions of size, material, and function. If you have any questions, you can always Contact our customer service team for advice.
Whether it is a technical problem or a purchase problem, customers can Click the orange circle in the lower left corner to start the online real-time consultation service, or Click here to leave your message, we will reply to your message within 24 hours!
LOCAL WAREHOUSE DELIVERY MODE: Not supported.
CROSS-BORDER DELIVERY MODE: Supported, but the specific details need to be confirmed with our staff(Click Here).
We support issuing electronic invoices. Please fill in the invoice information when placing an order or contact after-sales customer service (Click the orange circle in the lower left corner to open the online real-time consultation service, or Click here to leave your information) to apply.
Due to different working hours in each country, we are usually open from 22:00 to 12:00 New York time in the United States. During this time, you can Click the orange circle in the lower left corner to start online chat.Of course, we can also Click Here to leave us a message and we will reply within 24 hours.
Yes, we support customers to buy in bulk, and welcome customers to cooperate with us. We will provide the most favorable prices for customers who buy in bulk, and we also welcome you to contact and negotiate with us (Click Here).
DISTRIBUTION AND LOGISTICS
LOCAL WAREHOUSE DELIVERY MODE: We have already transported the goods in batches to overseas warehouses in the target market country or region in advance, and then shipped them to buyers from local warehouses according to orders. The advantage is fast delivery (usually within 2-7 days), which improves the buyer experience.
CROSS-BORDER DELIVERY MODE: We ship directly to overseas buyers from domestic or other locations (usually 7-30 days), without relying on local warehouses in the target market.
LOCAL WAREHOUSE DELIVERY MODE: We prepare the goods in the local warehouse of the target market in advance. After the customer places an order, it can be quickly shipped from the local warehouse to the customer.
CROSS-BORDER DELIVERY MODE: We ship the goods directly from the Chinese factory to the customer.
Customers can determine the specific shipping address through the shipping address on the details page. If the shipping address is in their own country, the goods are shipped in a local overseas warehouse mode. If the shipping address is in China or the customer's overseas address, it is a cross-border shipping mode. Of course, you can also consult us (Click Here).
No, the goods have been prepared in advance to the target market, and the transportation and customs clearance operations have been completed. Customers no longer need to clear customs and pay any tariffs. After the customer places an order, we will send it directly from the local warehouse to the customer.
Yes. After the customer places an order, the goods are sent to the customer from China or outside the customer's country. The customer needs to clear customs according to the situation in his own country and pay the corresponding tariffs.
LOCAL WAREHOUSE DELIVERY MODE: usually 2-7 days. CROSS-BORDER DELIVERY MODE: usually 7-30 days.
Click "Tracking Logistics" on the order details page to get real-time updates, or check the latest logistics information through the logistics tracking page (Click Here). Of course, we will also notify you of logistics updates via email.
It supports expedited delivery service. The specific cost and time limit can be viewed on the checkout page.
ORDER AND AFTER-SALES
Before the order is shipped, you can apply for cancellation in "My Orders" or contact customer service to modify the order.
Please contact customer service within 90 days after receiving the product and provide photos or videos of the product problem. We will process the return or repair as soon as possible.
If the product is wrong or missing, please contact customer service immediately. We will verify and arrange for reissue or return and exchange service for you.
Yes, all products enjoy 90-day no-reason return and exchange service and free replacement service within 1 year, free repair service within 3 years, and lifetime limited warranty service.
1. Submit an application: The customer submits an after-sales application through the website or customer service, stating the problem (such as return, exchange, repair), and uploads relevant credentials (such as photos, order number, product SN code).
2. Review the application: We will verify the problem and review the application, and usually reply to the customer within 1-3 working days to confirm whether it complies with the after-sales policy.
3. Product repair: After-sales engineers will further collect and locate problems, usage problems, calibration problems or general product problems through remote video. After-sales engineers will solve the problem through remote video. If professional repairs are required, they will negotiate with customers about the repair method. Replacement services can be provided in accordance with the return policy. The core problem parts will be repaired by the repair center in the country where the customer is located, or the problem parts will be sent back to the Chinese factory for repair.
4. Product return: If a return is required, the customer will send the product back according to the warehouse address provided by the merchant and keep the logistics certificate.
5. Return confirmation: The warehouse will confirm with us after receiving the returned goods.
6. Handling plan: After confirmation, we provide solutions according to customer needs (such as replacement or refund).
7. After-sales service: If the product is returned, the refund will be returned by the original route. If the product is exchanged, the product will be re-shipped and the customer will be notified of the logistics information. If the product is repaired at the repair center in the customer's country, it will be sent to the customer after the repair is completed. If the product is sent back to the Chinese factory for repair, it will be sent to the customer after the repair.
1. Online chat: Customers can open an online chat with our customer service through the Orange circle in the lower left corner, and feedback and answer your questions in real time.
2. Email: Send a description of the problem through text, pictures, and videos in the email(af@skyshl.net) (please attach the product model and SN code), and we will reply to the customer within 1-3 working days.
3. Video: Record a teaching video and operation text for solving the problem according to the customer's problem, so that the customer can easily solve the problem by himself.
4. Instructions for use: Make operation text and operation pictures according to the customer's problem, so that the customer can easily solve the problem by himself.
5. Remote video conference: After the after-sales engineer and the customer make an appointment for the meeting time, they will communicate with the customer through remote video.
6. Door-to-door service: If the customer's country has a maintenance center and it is convenient for the maintenance personnel to come to the door, we will arrange for the maintenance personnel to provide door-to-door service. Of course, the customer can also go to the maintenance center.
If it is not a product problem, the customer needs to bear the logistics cost of returning the product. If it is a quality problem, the customer does not need to bear any costs, but the customer needs to pay and send it back first and keep the receipt, and contact our after-sales team (Click Here), and we will refund your logistics costs through other negotiation methods. This clause applies to the 90-day unconditional return and exchange service, the free replacement service within 1 year, and the free repair service within 3 years.
We are a factory of optoelectronic equipment. We have a professional technical team to serve you. We can provide pre-sales purchase services and after-sales technical guidance (Click the orange circle in the lower left corner to start online chat, or click here to leave your message, or Click Here to send us an email).
PRODUCT INFORMATION
We mainly sell fiber fusion splicers, fiber cleavers, OTDR testers, optical power meters, optical light sources, adjustable optical attenuators, fiber testers, fiber tools, high-end spectrometers, spectrum analyzers, network cable testers, CCTV testers and thermal imaging testers, etc.
Our products are produced strictly in accordance with industry standards. We have our own SMT patch workshop, hardware and software design team, dust-free assembly workshop, fully automatic intelligent testing workshop, and complete and independent quality control. At the same time, all products pass high and low temperature tests, vibration tests and aging tests before leaving the factory. All products are produced in accordance with multiple quality inspection standards and fully meet the quality requirements of various countries. We must ensure that the products delivered to customers are high-quality products. In addition, we also provide perfect after-sales service, and any quality problems can be solved in time. Please feel free to buy! If you have any questions about specific products, you can contact our customer service team at any time and we will answer you in detail.
Most products are the latest version when they leave the factory. If an upgrade is required, we will provide the latest upgrade package and upgrade operation instructions on the data "Download" page, and attach an operation video as much as possible.
1. Download from the official website: You can download information on the product details page, or you can go to "Support" -> "Download" -> select the product category, and then find the product download page in the product category.
2. All products are accompanied by a QR code for downloading information. These QR codes are usually on the machine label or in the manual. You can scan the QR code to download the information.
3. CD download: Some products are accompanied by a CD, which can be read through the CD drive and the required information can be downloaded.
Our product descriptions are strictly reviewed and contain detailed specifications, materials, functions and other information to ensure consistency with the actual product. If you have any questions, please feel free to contact customer service (Click Here).
Yes, each product page provides a detailed size chart and color options, you can choose the appropriate specifications according to your needs.
Yes, our product pictures are all taken in real life, trying to show the real appearance of the product as much as possible.
Some products include accessories. Please refer to the product details page for specific information. If you need additional accessories, please contact customer service for more information(Click Here).
You can check the "Details" on the product page or contact customer service (Click the orange circle in the lower left corner, or Click Here to send an email to contact the customer) for a more comprehensive answer.
ARRIVALS
Contact US
FEEL FREE TO CONTACT WITH ANY QUESTIONS!
SEND US AN EMAIL
FREQUENTLY ASKED QUESTIONS
Please describe your question as clearly as possible. Such as the model number of the product and the question you need to ask so that we can respond to you as quickly and efficiently as possible!
If you have any after-sales questions?
Send us an email(af@skyshl.net) and we’ll get in touch shortly.
CONTACT US
Phone: +08618923700205
Email: info@skyshl.net
Free standard shipping
on all orders.
Support forum
for over 24h
Address: C-211 Nanbu Industrial Zone, Pingshan Direct, Shenzhen, Guangdong,PRC
Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.
ARRIVALS
NEW ARRIVALS
THE LATEST PRODUCT IS ALL HERE!
