Who is SKYSHL?

SKYSHL is an innovative company focused on providing high-quality optoelectronic equipment. Our core products include OTDR (Optical Time Domain Reflectometer), fiber test equipment, fiber fusion splicer, spectrum analyzer, cable test equipment, thermal imaging tester and other related technical solutions in the optoelectronic field. We are committed to providing advanced and reliable technical products and services to global customers to help them achieve efficient communication network construction and maintenance.

We are customer-centric, constantly innovating, and maintaining our industry leadership through continuous technological research and development. Our official online store website provides customers with a convenient platform to purchase our products and enjoy professional technical support and services.

WWW.SKYSHL.NET is our official website. At the same time, we have the following sales platforms,

You can buy our products on our official online store website and third-party sales platforms. No matter where you buy SKYSHL brand products, we will provide professional after-sales service and technical answers

Your privacy is important to us. At SKYSHL, we have some basic principles:

We are thoughtful about the personal information we ask you to provide and that we collect from you through the operation of our services.

    • We keep personal information only for as long as we have a reason to keep it.
    • Our goal is to make it as simple as possible for you to control what information on your site is shared publicly (or kept private), indexed by search engines, and permanently deleted.
    • We help protect you from excessive government requests for your personal information.
    • We aim to be completely transparent about how your personal information is collected, used, and shared.

Below is our Privacy Policy, which incorporates and illustrates these principles.

What information about you will be collected?

We will collect the following types of information:

    • Basic personal information: such as name, contact information, delivery address.
    • Payment information: such as bank card information and payment method.
    • User behavior: such as order history, consumption preferences, online navigation data.

How do we use your information?

We use your information for the following purposes:

    • To process orders and fulfill deliveries.
    • To provide and improve our services.
    • To provide status updates on orders and transactions.
    • For legal and regulatory purposes.

What is the information sharing policy?

We share your information in limited circumstances with appropriate safeguards for your privacy. These circumstances are described in more detail below and in the “Advertising and analytics services provided by others” section:

Subsidiaries and Independent Contractors: We may disclose your information to our subsidiaries and independent contractors who need the information to help us provide services or process the information on our behalf. We require our subsidiaries and independent contractors to honor this Privacy Policy when they share any personal information with us.

Third-Party Vendors: We may share your information with third-party vendors who need it to provide services to us or to you or your website. This includes vendors who help us provide services to you (such as WooPayments, Stripe, payment service providers that process your credit and debit card information, payment service providers that you use for your own e-commerce operations, fraud prevention services that allow us to analyze fraudulent payment transactions, cloud storage services, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, services that assist us with our marketing efforts (for example, by providing tools to identify specific marketing target groups or improve our marketing campaigns, and by marketing our services through advertising); help us understand and improve our services (such as analytics providers); make tools to help us operate (such as programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among teams); other third-party tools that help us manage our operations; and companies that provide products on our website, who may need information about you in order to provide you with technical or other support services. We require vendors to agree to privacy commitments in order to share information with us.

Legal and Regulatory Requirements: We may disclose your information in response to a subpoena, court order, or other governmental request.

Business Transfers: In the event of any merger, sale of company assets, acquisition of all or a portion of our business by another company, or in the event that SKYSHL goes out of business or enters bankruptcy, user information would likely be one of the assets transferred or acquired by a third party. If any of these events occur, this Privacy Policy will continue to apply to your information, and the party receiving your information may continue to use your information, but only as otherwise consistent with this Privacy Policy.

With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.

Aggregate or De-identified Information: We may share information that has been aggregated or de-identified so that it can no longer reasonably be used to identify you. For example, we may publish aggregate statistics about Service usage or share a hashed version of your email address in order to conduct tailored advertising campaigns on other platforms.

Publicly Shared Information: This means that your public profile, posts, other content you make public on the Site, and your “likes” and comments on other sites are all accessible to others, and we hope that this information is viewed a lot!

How is user information protected?

Although no online service is 100% secure, we will do our best to protect your information and take strict technical and administrative measures to ensure the security of your private information:

    • All data is encrypted.
    • We focus on protecting financial payment information and cooperate with time-tested third-party payment platforms, such as paypal, stripe, MasterCard/Visa credit cards and other payment institutions, so that you can pay without worries.
    • Prevent unauthorized access, use, tampering or destruction, and take reasonable measures for this.
    • We monitor the service in real time to prevent potential vulnerabilities and attacks.
    • To improve the security of your account, we encourage you to enable our advanced security settings and enter a more complex password as much as possible to protect your information.

What are your rights?

You have the following rights regarding your private information:

    • Query and obtain information collected.
    • Request correction or deletion of inaccurate information.
    • Submit objections to data processing.

What do we do with your comments?

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture will be visible to the public in the context of your comment.

What should I pay attention to when uploading media images?

If you upload images to the website, you should avoid uploading images containing embedded location data (EXIF GPS), personal privacy, violence, pornography, religion, and discrimination. Make sure that all uploaded media files comply with local laws and regulations. And the image size should not exceed 1M.

How are Cookies used?

If you leave a comment on our site, you may choose to save your name, email address and website in Cookies. This is for your convenience so that you don’t have to fill in your details again when you leave another comment. These Cookies will last for one year.

If you visit our login page, we will set a temporary Cookie to determine if your browser accepts Cookies. This cookie contains no personal data and is discarded when you close your browser.

When you are logged in, we will also set several Cookies to save your login details and screen display choices. Login Cookies last for two days, screen options Cookies last for a year. If you select “Remember me”, your login details will persist for two weeks. If you log out of your account, the login Cookies will be deleted.

If you edit or publish an article, an additional Cookie will be saved to your browser. This Cookie contains no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

What information do embedded content from other websites collect about you?

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long do we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to automatically recognize and approve any follow-up comments instead of holding them in a moderation queue.

For users who register on our site (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (but cannot change their username). Site administrators can also see and edit this information.

Where is your data sent?

At SKYSHL, we take the security of your personal data very seriously and have taken appropriate measures to protect your information. Your data may be sent to the following places:

Server storage: Our servers may be located in different regions around the world, including but not limited to China, the United States and Europe. No matter where your data is stored, SKYSHL ensures that adequate protection measures are taken to comply with applicable laws and data protection regulations.

Third-party service providers:In order to provide you with quality services, some of your personal data (such as payment information, shipping address, etc.) may be shared with our third-party partners, such as payment processing companies, logistics service providers, data storage and analysis service providers, etc. These partners will comply with the corresponding privacy protection agreements with us when processing your data.
Cloud service platform: We may use cloud service platforms (such as Amazon Web Services, Google Cloud, etc.) to store and process your data. The data storage and processing of these cloud platforms follow strict security measures and comply with global data protection standards.

Legal requirements: According to applicable laws and regulations, we may need to provide your data to government agencies, law enforcement agencies or courts, or disclose it in accordance with legal procedures to respond to legal requirements.
No matter where the data is sent, we will ensure that your data is protected through encryption technology, access control and other security measures. We are committed to always complying with privacy protection laws and industry best practices when processing your personal data.

What rights do you have regarding your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If I have questions, how can I contact you?

If you have any questions about the Privacy Policy or need more information, you can contact us via the following methods:
Email: info@skyshl.com
Tell/Whatsapp: +86-18923700205
We will immediately handle your issue and provide you with a solution.

SEND US AN EMAIL

    FREQUENTLY ASKED QUESTIONS

    Please describe your question as clearly as possible. Such as the model number of the product and the question you need to ask so that we can respond to you as quickly and efficiently as possible!

    If you have any after-sales questions?
    Send us an email(af@skyshl.net) and we’ll get in touch shortly.

    CONTACT US

    Phone: +086189 2370 0205
    Email: info@skyshl.net

    Free standard shipping
    on all orders.

    Support forum
    for over 24h

    Address: C-211 Nanbu Industrial Zone, Pingshan Direct, Shenzhen, Guangdong,PRC

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